Before contacting Preventon Support, please be sure you have read the relevant Frequently Asked Questions (FAQ) pages, and are running the latest version of the software.

To contact Preventon support, please send an email containing the following information:

• Which Preventon product are you using?
• What version of the software are you running?
• Did you install a CD version or download the electronic version?
• What operating system are you running?
• What is the error? (Add the error code if available)
• When does this error happen?
• Is this error repeatable?
• Are you using a laptop?
• What CD-ROM drive(s) are you using?
• Please provide a contact phone number.